Men's Blue Norther™ Tech Shirt

I bought the Blue Norther shirt in the flagship store in Kingsville. My size was not on the rack, so the clerk brought out a shirt from the back. I took the shirt home (I live 240 miles from Kingsville). I had no need to wear the shirt for 2 weeks. When I opened the package I found the sleeves were reversed (left on right, right on left). I called customer service and got a person in Florida, but I wanted to speak with someone at the Kingsville store. Customer service gave me the Kingsville store phone number; I called the number but was connected to the outsourced customer service. I explained the problem. Finally, I called the Kingsville store and got a clerk helped me with the RA process. I mailed the shirt to the store. Several days later, a member of the Kingsville store staff called to ask is I wanted a mother shirt or refund…really? I’d written on the RA paperwork a detailed description of the shirt defect and that I wanted a replacement shirt. He had not read my comments on the RA paperwork. Then he told me they had no more Blue Norther shirts due to a “bad batch.” I explained I was the person who notified them of the defects. He said it would be a long delay for a replacement shirt (more than a month). I still wanted the shirt but I asked for a discount because of the lack of quality control, sloppy customer service and hassle. He said he had no authority to make that decision and would have to ask his “manager.” “Okay,” I said.
A couple hours later the store customer service fellow called back and said he’d found a correctly made shirt in my size and color in the “warehouse.” I said, “Great, what about the discount?” He said he would have to confer with the manager, then someone would contact me. The shirt arrived by mail a week later but I never heard back about the requested discount. I have shopped with KR for decades. I was disappointed in quality control, sloppy customer service, and failure of the “manager” to let me know about a discount for all the hassle of dealing with a defective product…that I pointed out to them and helped to identify a “bad batch” of their current new premier shirt. I was pleased with the young man at the store that went out of his way to dig around in the “dusty warehouse” to locate a shirt in my size and color and inspect it before sending it to me. I am unimpressed with his manager and the customer service contact process.

Great shirt. Super soft. Looks great right out of the dryer. I love the retro buttons.

Size is spot on, very comfortable, great shirt!

I really like the look and feel of this shirt. The snaps and slight stretch in the fabric make for a very comfortable fit. I’ll be wearing it when I’m in town and when I’m out fishing on the river.

Bought this shirt because I liked the look. But the fit and fabric are even better.